One paid-for post for Homescapes, seen on 31 March 2020, included the caption “Think you can do better?”. Social media users regularly come across adverts which ask them to solve a puzzle - encouraging them to download the app and play the game.īut a number of people complained to the ASA that the ads do not represent the game you actually get. □ Unfortunately, we cannot reset the game for cheaters.Paid-for Facebook posts advertising games with puzzles - but which did not represent the vast majority of actual gameplay - have been banned by the Advertising Standards Authority (ASA). □ If the game on your current device is connected to an account (Facebook, Google, Apple ID), avoid connecting your other device to the same account, or your progress may sync! □ You can also play on another device to start from the beginning! □ Go to the Help and Support section in Settings ⚙️ Click on the Support team button above the game window.ġ. Open the game on Facebook in one of the recommended browsers (Google Chrome or Firefox).Ģ. Provide the relevant info, click on the ▶️ icon, and select the category Progress related issuesġ. Wait for the chat icon to appear in the bottom right corner of the screen and click on it.ģ. Open the in-game Settings ⚙️ and click "Help and Support."Ģ. Restart your device and enter OK in the pop-up window.ġ. Select ✔️ Yes, I want to restart the game category.Ħ. Select I'd like to start the game anew category.ĥ. Provide the relevant info, tap on the ▶️ icon, and select the category Progress related issuesĤ. Tap on the white button in the top right corner.ģ. Open Settings ⚙️ and tap Help and Support.Ģ. Feel like experiencing your garden adventure all over again? □ We've got you covered! Here's how to contact our Customer Support to reset your progress:ġ.
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